Universally good practice across multiple sectors

  • Relationships are at the centre of everything we do - including SUPPECO
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Client

BT, Contract Central

Overview

RPO Framework for Master Vendor of outsourced ICT resource to BT Retail’s largest and most efficient CRM professional services practice, the 21st century ‘call centre in a box’ solution – BT Contact Central.

Services

Commercial Negotiations and Management, Contract Management, Implementation and BAU Account Management.

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Client

EE (Everything Everywhere)

Overview

T-Systems Managed Service ITO for EE (Everything Everywhere) – including the voice network merger of Orange and T-Mobile

Services

Retained by T-Systems. Procurement Services, Commercial Negotiations and Management, Contract Management, Oversee pre-signature 3rd party contract due diligence for in-scope services, Develop Transition Modelling and Licence Management Plans, Implement Agency Tracker for Licence Managed Service function, Implement TUPE Tracker for secondary TUPE assessment and subsequent transfer.

PROACTIVE VERSUS REACTIVE…

Understanding the cultural or environmental nuance between many different end users and solution integrators, means we gauge and then engage, effectively.

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