Universally good practice across multiple sectors

  • Relationships are at the centre of everything we do - including SUPPECO

Client

Jaguar Landrover

Overview

Vendor Management Consultancy.

Services

Vendor Management Consultancy, Contract Management, Stakeholder Management Consultancy.

Client

BAA Limited

Overview

IT Infrastructure Outsource, Network Integrator Managed Service Outsource, and Radio Integration Outsource Tenders.

Services

Retained by Fujitsu Services. Procurement and Pre-Sales Services, Commercial Management and Negotiations, Contract Management, Transition Modelling and Mastersheet production.

Client

Bio Sculpture Gel (Ireland)

Overview

Bio Sculpture Gel (Ireland) expansion of supply chain operations in both Northern Ireland and the Republic of Ireland.

Services

Commercial Management and Negotiations, Contract Management.

Client

BT, Contract Central

Overview

RPO Framework for Master Vendor of outsourced ICT resource to BT Retail’s largest and most efficient CRM professional services practice, the 21st century ‘call centre in a box’ solution – BT Contact Central.

Services

Commercial Negotiations and Management, Contract Management, Implementation and BAU Account Management.

Client

EE (Everything Everywhere)

Overview

T-Systems Managed Service ITO for EE (Everything Everywhere) – including the voice network merger of Orange and T-Mobile

Services

Retained by T-Systems. Procurement Services, Commercial Negotiations and Management, Contract Management, Oversee pre-signature 3rd party contract due diligence for in-scope services, Develop Transition Modelling and Licence Management Plans, Implement Agency Tracker for Licence Managed Service function, Implement TUPE Tracker for secondary TUPE assessment and subsequent transfer.

Client

Davis Langdon

Overview

ITO for global construction consultancy Davis Langdon

Services

Retained by Fujitsu Services. Procurement Services, Commercial Negotiations, Contract Management, Transition Modelling and Mastersheet Analysis.

Client

Fujitsu Services

Overview

UK Procurement Private Sector Services, Several Strategic Outsource Programmes.

Services

Procurement and Pre-Sales Services, Commercial Negotiations, Contract Management, Transition Modelling

Client

T-Systems

Overview

UK Procurement Services, Several Strategic Outsource Programmes.

Services

Procurement and Pre-Sales Services, Commercial Negotiations, Contract Management, Project Management, Transition Modelling and Mastersheet production, Knowledge Transfer for EU management teams.

Client

Ingeus

Overview

Vendor Management as part of a major service improvement and cloud enabling programme further to the acquisition of Government Employment Services firm Ingeus Group by US firm Providence Service Corporation.

Services

Supplier Management Optimisation, Issue Resolution, Contract Management, Commercial Negotiations, Category Management, Procurement Services.

Client

EON

Overview

Eon IT, EU Connectivity & Communications Outsource

Services

Retained by T-Systems, Procurement Services, Commercial Negotiations, Contract Management, Project Management, Transition Modelling of in scope 3rd party supplier contracts, Mastersheet due-diligence in preparation for optimization of all in-scope 3rd party services.

Client

British American Tobacco

Overview

Global Service Desk Outsource, End Market Expansion & Introduction of New Regional Service Desk

Services

Retained by Fujitsu Services, Commercial Negotiations, Contract Management, Re-Baseline all BAT End-Market services and regional Fujitsu Service Desk and Resolver Group operations.

Client

Lloyds Banking Group (LBG)

Overview

Project Verde, the divestment of the TSB brand, Intelligent Finance, over 630 LBG branches (including Cheltenham & Gloucester), either by TSA and eventual sale or via IPO.

Services

Analysis and contract review of in scope 3rd party IT estate, Implement licence & maintenance consent / cloning cost analysis and predictions (for IPO / Sale), Deploy Licence Modelling Calculator; Implement supplier consent process, Commercial Negotiations, Contract Management, Transition Modelling.

Client

Ministry of Justice

Overview

Future IT Sourcing programme (FITS). The aspirational programme to see all major IT services transition from legacy business units to a newly procured cross functional towers model.

Services

Design and implement Supplier Management Plans as part of Supplier Relationship Development, Contract Governance Development. Collaboration Advisory. Design and deploy Collaborative Supplier Relationship Management (SRM) operating model.

Client

Metropolitan Police

Overview

Total Technology Programme Infrastructure (TTPI) is the programme to exit the incumbent Digital Policing Managed Services Provider, whilst optimising 250 legacy vendors, in favour of a cross functional SIAM and Towers model.

Services

Multi Vendor Commercial Negotiations, SIAM Tower Lead Commercial Services, Transition Modelling for Digital Policing Supply Chain, Implementation of Vendor Transition Tracker, Implementation of Collaborative Working Environment, Implementation of multi-vendor Incentive Scheme

Client

Department of Health

Overview

HSCN refers to the NHS N3 National Network Replacement. The Health and Social Care Network (HSCN) Programme will update the N3 service: Increase efficiency though technology advancement, drive cost efficiency and alignment to Government ICT Strategy and Public-Sector Network (PSN) Best practice.

Services

Procurement Services - Documentation Production, Contract Management, Governance and Process Planning, Supplier Product Release - Commercial and Contract Issue Resolution, Relationship Management and Improvement Planning.

Client

Royal Mail Group

Overview

Mail Mark (originally the Enterprise Intelligent Barcode programme or EIB). Mail Mark, a high profile transformation program was undertaken by Royal Mail Technology. The programme would see the latest innovations in automation technology rolled out to track all mail centre processes, provide enterprise wide service reports, monitor and continually improve service performance thus ensuring e2e process cost efficiency. This programme revolutionised Royal Mail’s ability to control its costs, and was central to establishing readiness for privatisation. Key system integration supplier contracts with Lockheed Martin, Accenture, CSC, Cap Gemini, Mosaic and BT.

Services

Contract Management, Commercial Negotiations, Collaboration Advisory, Contract and Corporate Governance Advisory

Client

GfK

Overview

Vendor management consultancy to support service improvement through a global tech innovation and BPO outource programme.

Services

Vendor Management Consultancy, Contract Review - Management and Guidance, Relationship Management - Performance Measurement and Improvement Planning, Functional Governance - Change Control Process Consultancy

Client

G4S Wackenhut

Overview

Where US companies trade inside the EU. Wackenhut, the research arm of G4S. established a series of workshops to introduce subject matter experts for discussion on 95/46 EU Directive on data privacy / Safe Harbor with their clients GM, Met Life, Phillips, Ingram Micro, Gamestop, Office Depot, Honeywell – culminating in the establishment of a whistle blower contact centre in Brussels.

Services

Account Management, Project Management, Facilitation

Client

Network Rail

Overview

Procurement of Hardware Framework

Services

Retained by T-Systems. Procurement and Pre-Sales Services, Contract Management, Inventory Analysis

Client

TFL (Transport for London)

Overview

Network Outsource Pre-bid engagement and Tender.

Services

Retained by T-Systems, Procurement Services, conduct market and cost analysis. Conduct bidder presentation and facilitate Q&A for Discovery, Risk and Assumption Management. Contract Management.

PROACTIVE VERSUS REACTIVE…

Understanding the cultural or environmental nuance between many different end users and solution integrators, means we gauge and then engage, effectively.

Thank you

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