Data is the lifeblood of successful business. However, many businesses are still not getting the full value out of the...

The Importance Of The Human Touch

The question of whether robots will make multitudes of workers redundant is no longer science...

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The Corporation and the bag lady

Here's some unexpected humility encountered whilst in the city last...

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Virtues of Collaborative SRM

One could even be forgiven for assuming that SRM is now widely utilised as a matter of general good practice! Well I...

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Performance management

Service improvement based on continual performance monitoring – with SUPPECO

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